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Multilingual Support Agent
Customer Experience · Full-time · Prishtina
Voice, chat and email support for international brands. Fluent English plus German, Dutch, Italian or French. Full product training provided.
What you’ll do
- Own a defined slice of a client engagement end to end
- Work in one small, named team rather than across a queue of accounts
- Contribute to the discipline guild — reviews, standards, internal tooling
- Mentor newer teammates and help run the interview loop for your discipline
What we’re looking for
- A track record of shipping in your discipline, not just of being present for it
- Comfortable owning ambiguity and writing the brief yourself
- Strong written communication — most decisions happen in writing here
- EU work authorisation, or eligibility for one
What we offer
- Competitive salary in EUR, reviewed twice a year, plus annual profit share
- Desk in Den Haag or Prishtina, or a co-working stipend wherever you are based
- Two company-wide onsites a year, fully covered
- Hardware, learning, certification and conference budget
- Real PTO — minimum 28 days plus public holidays
- A growth plan reviewed every quarter with your practice lead
How hiring runs
- 01
Intro call
Thirty minutes with Mulhaxh, our COO. What you want next, what we are actually hiring for, and whether those overlap.
- 02
Practical assessment
A real task from a real codebase or account, time-boxed and paid. No algorithm puzzles, no take-home marathons.
- 03
Discipline interview
With the practice lead you would work under. Deep on craft, and your chance to interview them back.
- 04
Offer
Within five working days of the last conversation, with the salary band and growth plan written down.
Sound like a fit?
Email a short note and a link to your work to besarta@blocify.io. No cover letter, no recruiters, no application portal.
Apply now